• Delivery Services •

• Payment Options •

• Order Acceptance •

• Privacy Policy •

• Security Guarantee •

• Product Warranties •;

• Cleaning Instruction •

• What to Expect Once You've Placed Your Order •

White Glove Delivery & In-Home Set-up

Beautiful furniture requires extra care. That's why we're pleased to provide you with deluxe, in-home delivery for such pieces. With our exclusiveWhite Glove Delivery & In-Home Set-up, we ensure your furniture is carefully packed and shipped from the manufacturer. Upon arrival, delivery representatives will unpack and inspect your merchandise, assemble and place it wherever you'd like it within your home, and remove all packaging for your convenience. Zoe Design provides this exclusive service anywhere within the 48 states for 10% of the total order, regardless of the number of items included.

Items are scheduled for final delivery when your order is received at our shipping center.* At that time, you'll be contacted by our delivery company to arrange a delivery time. Deliveries are made between 8am and 5pm, Monday through Friday (local time) and scheduled within a four-hour window. Please respond as soon as possible with the time of day that's best for delivery to your home. If you choose not to schedule delivery within 10 days of being contacted, your credit card may be charged for applicable storage fees, payable to our local delivery agent.

*Whenever possible, your entire order is delivered at one time. In addition, please note that your delivery address may fall within a "weekly" or "remote" area, and you may be limited to a specific delivery schedule. To determine if you are within a weekly or remote delivery area, please contact our Customer Care department toll free at (866) 963-2963, Monday through Friday from 11am-6pm (ET).

In some instances, additional delivery charges may apply. Additional charges include:

Saturday or Weeknight Deliveries
Special arrangements for this exclusive service must be made with our local delivery agent when scheduling final delivery. This is a premium service, payable directly to our local delivery agent at time of delivery.

Delayed Delivery
If you choose not to take delivery of your order within 10 days of being contacted by our local delivery agent, warehousing charges will apply. These charges must be paid in full to our local delivery agent before they can release your order.

Missed Delivery
If you are not home at the scheduled time of delivery, our local delivery agents cannot leave the furniture at your home. You will have to reschedule a second delivery and pay for any additional delivery and warehousing costs accrued. These charges must be paid in full to our local delivery agent before they can release your order.

Delivery Times
Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the best service possible for our customers, Zoe Design reserves the right to make adjustments to product information and lead time due to changing market conditions, product discontinuations and manufacturer delays. Zoe Design cannot be held responsible for delivery delays beyond estimated lead times.

Arranging Final Payment
As your delivery date approaches, you'll receive an e-mail from a Zoe Design representative with a notification for payment on any remaining balance. Unless previously requested, this balance will be collected using the same method of payment as your initial deposit. If you have any questions about your payment, please contact us toll free at 866-963-2963, Monday through Friday from 11am-6pm (ET)

Payment Options

Zoe Design wants to make paying for your selections as easy as finding them. To do that, we offer customers two convenient ways to pay for their purchases – by credit card or by check.

Zoe Design accepts most major credit cards, including VISA, MasterCard, American Express and Discover.

Zoe Design is happy to accept both personal and certified checks. If you would like to pay us by check please call us at 866-963-4663 and our Customer Service Manager will contact you with mailing instructions. Please reference the quote number listed above when you call. Please do not insert any credit card information for your order as your card will be charged automatically. If you do decide to pay by check, please note that your order will not be processed until your deposit check has cleared. Likewise, we cannot release your merchandise for shipment until your final payment check has cleared.


Order Acceptance

Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. Zoe Design is not responsible for such changes in availability or for any other inadvertent errors on our site.


Privacy

Zoe Design knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Zoe Design at zoehome.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Zoe Design Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Zoe Design. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses zoehome.com. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at zoehome.com if we cannot recognize you, we want you to be aware that these tools exist.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Amazon.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please notify Zoe Design by calling (800) 278-0507 or emailing us stating you would like to be removed from our mailing list.
Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide better service. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Zoe Design's coolest features, and we recommend that you leave them turned on.

Does Zoe Design Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with sactioned partners of Zoe Design. Sometimes we hire other companies to do mailings and manage promotional offers. These other companies hired by Zoe Design cannot copy or in any way take advantage of the confidencial lists we may use to send you news of our company and news of promotions and sales.


Security

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last few digits of your credit card numbers when confirming your order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. Just like any purchase you would make from a regular brick and mortor store.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.


Product Warranties

Zoe Design, Inc. will replace, exchange or repair any item delivered damaged from the manufacturer or by shipping. Zoe Design, Inc. shall not be responsible for damages incurred by negligence or mishandling by client or it’s agent. Replacement, exchange and/ or repair of pieces will take time and shall not constitute a reason for discount, return or refund.

Client shall be responsible for inspecting all deliveries at the time and place of delivery. Client’s failure to give written notice of any claim within seven (7) days from the date of delivery shall constitute an unqualified acceptance of the goods. Goods delivered will be covered by manufacturers warranties hereinafter provided, with regard to conditions that did not exist at the time of delivery.

Zoe Design, Inc. extends to client the manufacturer’s warranty for merchandise sold. The warranty described and the obligations of Zoe Design, Inc. shall be in lieu of any other warranty expressed or implied.


Cleaning Instructions

Upholstery Clean Ability Codes: Recommended cleaning instructions

"S" To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild water-free solvent or dry cleaning product. Clean only in a well-ventilated room and avoid any product containing carbon tetrachloride or toxic materials. Pre test a small area before proceeding. Cleaning by a professional furniture cleaning service only is recommended.

"W" Cleans using the foam only from a water-based cleaning agent. Such as a mild detergent or non-solvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry. Pre-test a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.

"SW" To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Clean this fabric with foam only of a water-based cleaning agent or with a pure solvent in a well ventilated room (petroleum distillate-based products, energine, carbona, renuzit or similar product may be used). Cleaning by professional furniture cleaning service only is recommended.

"WS" To prevent over all soil, frequent vacuuming or light brushing to remove dust or grime is recommended. Spot clean with a mild solvent, upholstery shampoo or the foam from mild detergent. When using a solvent or dry cleaning product, follow the instructions carefully and use only in a well-ventilated room. Avoid any product containing carbon tetrachloride or toxic materials. With either method, pre test a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.

"X" Cleans this fabric only by vacuuming or light brushing to prevent accumulation of dust and grime. Water-based foam cleaners or solvent-based cleaning agents of any kind may cause excessive shrinking, staining or distortion of the surface pile and, therefore, should not be used. Cleaning by a professional furniture cleaning service only is recommended.

CAUTION: Never remove cushion covers for separate dye, cleaning or washing, even though they do have zippers. Do not use bleach or any tumble method cleaning service as this may destroy the backing of the fabric or shrink or otherwise damage the upholstery fabric.


What to Expect Once You've Placed Your Order

Congratulations on your purchase and thank you!
1. Following your order we immediately send your purchase order to our home office.
2. Our customer service department reviews your order for accuracy. You may be contacted for       verification of information.
3. Your order is sent to the designer that same day.
4. The designer reviews your order and confirms the specifications.
5. We review the confirmation a second time just to make sure.
6. We then give the designer the go-ahead to begin creating your piece by hand based on your       individual specifications.
7. We then call you with an estimated time of completion.
8. Once we receive confirmation that your order is completed, we notify the store to collect any       unpaid balance that is due.
9. We then fax a shipment request to our white glove delivery company with all pertaining               information.
10. Our white glove delivery will then contact the designer to schedule pick up.
11. After your piece has been picked up we will call you with a tracking number, so you may track        our delivery online using your phone number as an ID. To track our deliveries go to             www.homedirectusa.com
12. Our white glove delivery company will schedule a convenient time with you.
13. Soon after your delivery is made we will call you to inquire of your experience and make sure        that you are happy with your Zoe experience and furniture.
14. We would love to hear your comments. You may call us toll free at 866.963.2963 or email us        at  service@zoehome.com

Thank you.

Dror Ashuauch, President